Effective Date: November 2023
At TenStarResume Limited, we aim to provide high-quality resume writing, LinkedIn optimization, and career coaching services. We value your satisfaction and stand behind our work. However, we understand that sometimes things might not go as expected. This refund policy outlines how refunds are handled for our services.
1. Satisfaction Guarantee
We strive to ensure you are happy with the services you receive. If you’re not satisfied with the outcome, we offer unlimited revisions to make sure your resume or other deliverables meet your expectations. Please allow us the opportunity to correct or adjust the work before considering a refund.
2. Eligibility for Refunds
Refunds are only available under the following conditions:
- Before Work Has Started: If you have paid for a service but decide to cancel before we have started any work, you are eligible for a full refund.
- After Initial Draft: If you are not satisfied with the first draft of your resume or LinkedIn profile and do not wish to proceed with revisions, you may be eligible for a partial refund, depending on the amount of work completed. In this case, a portion of the fee may be retained for the time and effort already invested.
- Missed Deadlines: If we fail to deliver your resume or services within the agreed-upon timeframe without prior communication or consent from you, you may request a full refund.
3. Non-Eligibility for Refunds
The following circumstances do not qualify for a refund:
- After Revisions: If you have already requested revisions and we have provided the updated deliverables, refunds will not be granted.
- Change of Mind: Once the service has been delivered and you simply change your mind, refunds will not be considered.
- Delayed Client Response: If we are unable to complete the work due to a lack of response or delayed communication from your side, a refund will not be provided.
4. Process for Requesting a Refund
If you feel that a refund is necessary, please follow these steps:
- Email us at team@tenstarresume.com with your order details, including the reason for requesting a refund.
- Our team will review your request and respond within 5-7 business days.
5. Refund Timeline
Once a refund is approved, the payment will be processed back to your original method of payment within 10-15 business days, depending on your financial institution.
6. Contact Us
If you have any questions regarding this refund policy, please contact us at:
TenStarResume Limited
Email: team@tenstarresume.com
Address: 26, 28 Bedford Row, London WC1R 4LP, United Kingdom