Effective Date: November 2023
Welcome to TenStarResume Limited. By using our website and services, you agree to the following terms and conditions. Please read them carefully as they outline your rights and responsibilities when interacting with our business.
1. Overview
These terms govern your use of our services, including resume writing, LinkedIn profile optimization, career coaching, and any other related offerings. By engaging with TenStarResume Limited, either through our website or direct communication, you agree to abide by these terms.
2. Services
TenStarResume Limited offers professional career services such as:
- Resume writing and formatting
- LinkedIn profile optimization
- Cover letter creation
- Career coaching
All services are customized based on the information provided by you. We require your full cooperation and timely responses to ensure we deliver the best results.
3. Payments and Fees
- All prices for services are clearly listed on our website or will be communicated directly to you.
- Payment is required upfront for all services unless otherwise agreed.
- We accept payments via online payment systems and bank transfers, as indicated during checkout.
Failure to provide payment will result in a delay in service delivery until the payment is received in full.
4. Delivery of Services
- We will deliver your resume or other career materials via email or through a secure platform like Google Drive.
- The delivery timeline will be mutually agreed upon before starting the project. If delays occur due to circumstances beyond our control, we will inform you promptly.
5. Revisions
We offer unlimited revisions to ensure your satisfaction with the final product. Revisions must be requested within 30 days of receiving the first draft, and they should be reasonable and in line with the original scope of work.
6. Client Responsibilities
To provide the best service, we require the following from you:
- Accurate and up-to-date information about your professional experience, education, and skills.
- Timely feedback and responses to drafts and inquiries.
- Clear communication of your expectations and goals for the resume or other services.
7. Intellectual Property
All resumes, cover letters, and LinkedIn profiles created by TenStarResume Limited are our intellectual property until the full payment is made. Upon payment, the materials are fully transferred to you for personal use only. You may not distribute, sell, or publish the materials without our explicit consent.
8. Refund Policy
Please refer to our Refund Policy for details on how refunds are handled. We strive to ensure satisfaction through revisions before considering refund requests.
9. Limitation of Liability
While we do our best to help you present your qualifications effectively, TenStarResume Limited is not responsible for the outcome of any job applications or interviews. We do not guarantee employment or job offers based on our services.
We will not be held liable for any damages, losses, or delays that may arise from the use of our website, services, or the information provided by you.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we handle your personal information.
11. Termination of Services
We reserve the right to refuse or terminate services at any time, particularly if we suspect any misuse, abuse, or breach of these terms. In such cases, refunds may be issued at our discretion.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We may update these terms from time to time. When we make changes, we will post the updated terms on this page and revise the effective date. We encourage you to review these terms periodically to stay informed about your rights and responsibilities.
14. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us:
TenStarResume Limited
Email: team@tenstarresume.com
Address: 26, 28 Bedford Row, London WC1R 4LP, United Kingdom
By using our services, you acknowledge that you have read and agree to these terms and conditions.