TenstarResume Limited Refund Policy
Last Updated: 12 September 2023
At TenstarResume Limited, we strive to provide exceptional services to our clients. We understand that situations may arise in which you need to request a refund. Please read this Refund Policy carefully to understand our policies and procedures regarding refunds. By using our services, you agree to abide by this policy.
1. Eligibility for Refund
We generally offer refunds in the following situations:
1.1 Cancellation within 24 Hours: If you cancel your order within 24 hours of purchase, you are eligible for a full refund.
1.2 Service Not Rendered: If you have paid for a service that has not been delivered due to unforeseen circumstances or an error on our part, you are eligible for a full refund.
2. How to Request a Refund
To request a refund, please follow these steps:
2.1 Contact Us: Reach out to our customer support team at team@tenstarresume.com within the applicable timeframe specified in Section 1.
2.2 Provide Details: In your refund request, provide your name, order number, and a clear explanation of the reason for your refund request.
2.3 Verification: We may ask for additional information or documentation to verify the details of your request.
3. Refund Process
3.1 Refund Method: Refunds will be processed using the same payment method you used for the original purchase.
3.2 Processing Time: Refunds are typically processed within [Insert Number] business days after the approval of your request.
4. Exceptions
There are certain situations in which we are unable to offer refunds, including:
4.1 Service Completion: If the service has been completed and delivered as specified in your order, we cannot issue a refund.
4.2 Changes in Requirements: If you change your requirements after the service has been initiated and this change affects the scope of the service, a refund may not be applicable.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: team@tenstarresume.com
We are committed to providing quality services and addressing your concerns promptly. Your satisfaction is important to us, and we will do our best to assist you with any refund requests.
Please note that this is a sample refund policy, and it should be reviewed and customized to align with your specific business practices and refund procedures. Additionally, you should comply with any relevant laws and regulations regarding refunds in your jurisdiction.